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Building Stronger Communities Together Every resident deserves the chance to thrive. In Phenix City, families are working hard to build better lives — and your support makes that possible. Through Phenix City Housing & Neighborhood Development (PCHAND), your donation funds real programs that create real change: Children receiving tutoring and enrichment in a safe, supportive environment Seniors accessing food, wellness support, and community connection Adults gaining job skills, career resources, and financial independence Families and neighbors growing stronger together PCHAND is a registered 501(c)(3) nonprofit organization affiliated with the Phenix City Housing Authority. All contributions are tax-deductible and go directly toward programs serving our residents throughout the year. Prefer to give by check? Make checks payable to Phenix City Housing and Neighborhood Development (PCHAND) and mail to: Phenix City Housing and Neighborhood Development (PCHAND) Attn: [Program Designation] P.O. Box 338 Phenix City, AL 36868 In the Attn line, please indicate which program you would like your donation to support. For questions about donating, please contact us at residentservices@pchousing.org or call 334-664-9991. Want to Give in Another Way? We welcome partnerships, sponsorships, and in-kind contributions from local businesses, organizations, and community supporters. Whether you want to sponsor a specific event, donate supplies or materials, or explore a longer-term partnership with PCHA, we would love to hear from you. Contact our Resident Services Department at residentservices@pchousing.org or (334) 675-4071 to discuss partnership opportunities. Donations are tax-deductible contributions to Phenix City Housing & Neighborhood Development (PCHAND), a registered 501(c)(3) nonprofit organization. Funds support Resident Services coordination, partnerships, and programming in accordance with PCHA's Resident Services Operating Procedures. Contributions do not fund direct medical care, personal transportation, hands-on personal services, or individual cash assistance. PCHAND does not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.

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Landlord Information Rent Reasonalbness Rent Reasonableness At the time of inspection, the inspector will also be evaluating the rent reasonableness of the housing unit. The proposed rent will be compared to the rent for other units on the market of similar size, features, and amenities. Although there are no HUD “ceilings” on the rents charged in the Voucher Program, the rents must still be reasonable and comparable to those charged for similar unassisted units. The PHA bases the determination of reasonableness and comparability on the unit inspection report and rental market information. Apply Now Public Housing HCV/Section 8 Landlords FAQ's Landlord Obligations Rent Reasonableness Landlord FAQ's

Housing Choice Voucher | Section 8 Portability Portability Information TO AVOID A DELAY IN PROCESSING YOUR PORT IN APPLICATION YOU WILL HAVE TO BRING THE LISTED DOCUMENTS WITH YOU Application - This will be mailed to you along with your appointment letter Birth certificate(s) and Social Security card(s) for ALL household members Current Picture I.D. for ALL family members 18 and older Marriage License (even if you are separated), Divorce Decree, or Separation papers Legal Guardianship or Custody Papers Documentation of eligible immigration status for any household member that is not a U.S. Citizen Proof of any source of income: Social Security, SSI, VA, Child Support, Self-Employment, Unemployment, and Contributions (must be dated within the last 30 days). If you are employed, you must provide 6 consecutive (last) check stubs, containing the Company Name, Address, and Phone number. The Head of Household and any member 18 or older must provide their IRS Transcript for the current year. You can request your transcript from the IRS office located nearest you or request them to be mailed to you by going online at www.irs.gov (if you request an online transcript, please provide the printed receipt showing a request was made). You must provide the tax transcript even if you did not work or file taxes. (W-2 forms or taxes from your tax preparer are not accepted.) Proof of TANF/Food stamps Current bank statements for any assets including checking and savings account Any family member 18 or older attending school must provide the School Name, Address, Phone number, and Fax number Child Care: Provide the Name, Address, and Phone Number ELDERLY/DISABLED FAMILIES ONLY: Provide a printout of the last 12 months of pharmacy payments and doctor/medical bills. Porting from Phenix City Housing Authority If a PCHA participant wants to Port their voucher to another area please contact Tonie Herman at 334-664-9997 x4059 to discuss the process. Portability Information or Questions? Please Contact Tonie Herman, HCV Specialist | 334-664-9991 x4059 Apply Now Public Housing HCV/Section 8 Landlords FAQ's Portability Program Responsibities Subsidiary Standards Income Limits Participant Responsibilites Recertifications

Frequently Asked Questions The following information about renting is provided by the U.S. Department of Housing and Urban Development . How can I get into HUD housing? Answer : HUD doesn’t actually own rental housing. We do provide funding to support several rental assistance programs. Read all about them in our “Renter’s Kit ” . I’m a senior citizen on a fixed income, how can HUD help me keep my home, find low-cost housing, or assisted living? Answer : Income limits for housing assistance programs (see those for Alabama here) are updated each year. The HOME program income limits are different from the limits for the other rental assistance programs. We have lots of information about living choices for senior citizens. HUD-approved housing counseling agencies can help you think through your options. Contact one near you. I am homeless, and I need help. What can I do? Answer : We have information for people who are homeless about shelter, food, health care, jobs, and other benefits. How can I help someone who is homeless? Answer : You can tell your friend about the resources for people who are homeless listed on HUD’s website. And while you’re there, you may want to explore some of the other ways you can help the homeless . I have a physical disability. What kind of housing help does HUD offer? Answer : We offer housing choices for people with disabilities, including information on subsidized apartments and independent living centers. You also may want to contact one of the HUD-approved housing counseling agencies in your area. How can I apply for Section 8? Answer : To apply for public housing or Housing Choice (Section 8) vouchers, you will need to visit your local public housing authority. Many have long waiting lists, so you may want to apply at more than one public housing authority. I have a Section 8 voucher, and I’m moving to another city. Can I take my voucher with me? Answer : Yes, that is possible. But you’ll need to contact both your current and your future public housing authority to work out the details. Where can I find someone who will let me use my voucher to rent a place to live? Answer : Your public housing authority should have a list of landlords who are willing to take Housing Choice vouchers. I’d like to rent my home to a Section 8 tenant. How can I do that? Answer : You’ll need to contact your local public housing agency to find out how to rent to Section 8 tenants in your area. What can I do if the government is talking about buying my home/business, forcing me to relocate? Answer : You do have rights when a public agency acquires, rehabilitates, or demolishes your property, whether it’s a private home, business, farm, or nonprofit organization. We have information about the process, how the amount of the offer to you will be determined, and what you can do if you don’t want to accept the offer. Read about relocation assistance. Can HUD help me if I haven’t been able to make my mortgage payments and I’m about to lose my home? Answer : Contact one of the HUD-approved housing counseling agencies near you. Or you can call the Housing Counseling Hotline at (800) 569-4287. Also, read our tips on avoiding foreclosure . I have an FHA loan and I want to avoid foreclosure. Answer : Contact our National Servicing Center for assistance. You may call the Center toll-free at (888) 297-8685, or email them at mhsg-lossmit@hud.gov . You should also read our tips on avoiding foreclosure . What can I do I’ve received an eviction notice? Answer : You should contact a local legal assistance provider for advice. You should be able to find legal resources in your local phone directory. Also, you may want to check our links to local tenant rights, laws, and protections in your state. Click here for more information about foreclosure. Apply Now Public Housing HCV/Section 8 Landlords FAQ's

Apply Now APPLYING WITH RENT CAFE' The Phenix City Housing Authority has implemented Rent Café, software that will promote improved communication with you and increase efficiency in how PCHA operates. Click here to access Rent Café . Register for a Fast, Easy Application with Rent Café Save your application and log in at any time to continue. Check the status of your applications. Use your account with multiple applications. To create your PCHA account, you must have a valid email address. If you do not have a valid email, you will need to create one. Below are links to access popular email providers. IMPORTANT INFORMATION FOR COMPLETING THE APPLICATION PROCESS To successfully complete the online application: 1. Please make sure you have answered all mandatory fields; mandatory fields are indicated with an asterisk (*). 2. When selecting a property to "apply for," you may choose Public Housing properties (View Public Housing Properties) and/or, Project-Based Voucher (PBV) properties (View PBV Properties) . 3. All information on this form must be complete and correct. False, incomplete, or misleading information could cause your household’s application to be declined. 4. Make sure to save and submit! For our current Public Housing Residents and HCV Households, you should have received a letter with instructions to register for Rent Café. If you have not yet registered, please do so as soon as possible by clicking HERE . If you have a disability that could affect your ability to come into the office, you have the right to request a reasonable accommodation To apply, you must be at least 19 years old or a dependent of the Head of the Household. Preference in Public Housing is offered to Catastrophic Involuntary Displacement (Fire, Tornado, Hurricane) Veterans of the Armed Services who are currently homeless Working Families (the Head of the Household, spouse, or co-head must be employed at least 20 hours per week and must have been on the job for at least six months before admission, self-employed (must provide official IRS transcripts), attending school full time, participating in a job training program) Elderly or Disabled For more information about applying Application Process Documents Needed Gmail Yahoo! Outlook Apply Now Public Housing HCV/Section 8 Landlords FAQ's Application Process Documents Needed

Housing Choice Voucher | Section 8 Program Responsibilities Obligations and Responsibilities Once a PHA approves an eligible participant's housing unit, the participant and the landlord sign a lease, and, at the same time, the landlord and the PHA sign a housing assistance payments contract that runs for the same term as the lease. This means that everyone - participant, landlord, and PHA -- has obligations and responsibilities under the voucher program. Participant's Obligations: When a participant selects a housing unit, and the PHA approves the unit and lease, the participant signs a lease with the landlord for at least one year. The participant may be required to pay a security deposit to the landlord. When the participant is settled in a new home, the participant is expected to comply with the lease and the program requirements, pay their share of rent on time, maintain the unit in good condition and notify the PHA of any changes in income or family composition. Landlord's Obligations: The role of the landlord in the voucher program is to provide decent, safe, and sanitary housing to a tenant at a reasonable rent. The dwelling unit must pass the program's housing quality standards and be maintained up to those standards as long as the owner receives housing assistance payments. In addition, the landlord is expected to provide the services agreed to as part of the lease signed with the tenant and the contract signed with the PHA. Housing Authority's Obligations: The PHA administers the voucher program locally. The PHA provides a participant with the housing assistance that enables him/her to seek out suitable housing and the PHA enters into a contract with the landlord to provide housing assistance payments on behalf of the participant. The PHA must reexamine the family's income and composition at least annually and inspect each unit to ensure that it meets minimum housing quality standards. HUD's Role: To cover the cost of the program, HUD provides funds to allow PHAs to make housing assistance payments on behalf of the participants. HUD also pays the PHA a fee for the costs of administering the program. HUD monitors the PHA administration of the program to ensure program rules are properly followed. When all of these components are combined, the Housing Choice Voucher program works for everyone. Whether you are currently participating as a landlord or are considering participating, PCHA thanks you for your interest and willingness to accept rental assistance on behalf of families who deserve a safe, healthy and affordable home. Apply Now Public Housing HCV/Section 8 Landlords FAQ's Portability Program Responsibities Subsidiary Standards Income Limits Participant Responsibilites Recertifications

Maintenace Assistance Resident Services ROSS Program Maintenance Assistance Denial or Termination Fair Housing No Smoking Policy Rent Cafe' Resources & Programs Resident FAQ's About Your Maintenance Needs Our Agency will be glad to assist you with any mechanical or equipment failures that occur. Please call the appropriate number below to report all work orders. During Business Hours, please contact your Property Office: Frederick Douglass Homes – 334-298-0062 H.L. Blake Homes – 334-448-0685 L.P. Stough Homes – 334-214-5778 Riverview Court Apartments – 334-298-7864 Whispering Pines Apartments – 334-664-1041 Stonewood Apartments – 334-675-4056 Emergency work is broken gas, water, and/or electrical lines. If you smell gas in your apartment, open the doors and windows, check to see if all burners are shut off and leave your apartment. Go to a neighbor's and call for help. For water leaks or breaks, cut off the water and begin to dry the floor to prevent water damage to walls and floors. For electrical lines down, do not go near the loose wires and keep children away. If there is a power failure in the apartment, please make sure the power is not out in the entire development area before you take action. Please report maintenance problems, issues, and/or concerns immediately, do not wait until after 6:00 p.m. All repairs are to be made to the apartments by trained personnel from our staff. You must not make any type of repairs. If you find a dripping faucet, clogged drain, etc., please notify your property office immediately and needed repairs will be made as quickly as possible. You will be required to pay for any damages to your apartment caused by any member of your family or guests. Extra charges for damages by a willful act of negligence by the resident or any member of his family or guest will be assessed and is collectible in the same manner as rent. Residents are encouraged to take care of their apartments, so it will not be necessary for you to have to pay for damages. Clogged Drains The PCHA Maintenance Department's most frequent call-outs are related to toilet & sewer stop-ups. We ask that you ONLY flush toilet paper down the toilets. DO NOT flush cleaning towels, make-up removing cloths, handi-wipes, wet wipes, cloth wash cloths, or ladies’ sanitary napkins. Please do not pour cooking oil or grease down the drains. Dispose of grease products by emptying the cooled grease into a disposable container and placing it in the trash. Thermostat A thermostat is a device that switches the heating or air conditioner system on and off as necessary. It works by sensing the air temperature - it will switch on the heater or air conditioner when the air temperature changes from the thermostat set point and will switch off once this set temperature has been reached. A thermostat will switch on and off at temperatures on either side of the setpoint and it will not make the room heat up any faster by raising the heating setpoint or cooler by lowering the cooling setpoint. To properly operate the heating systems, it requires three steps upon locating the thermostat: The control lever must be set to heat. The control lever must be set to auto. Select the desired temperature and leave it. To properly operate the air conditioning system, it requires three steps upon locating the thermostat: The control lever must be set to cool. The control lever must be set to auto. Select the desired temperature and leave it. Ways to Save on Energy Costs Save money by following these tips. Raise the temperature slowly to keep your bill lower. Quickly raising your temperature set point activates the heat strip, which uses tons of energy. Set your thermostat to 68-70 degrees during the day in the winter, and 65-68 degrees at night to keep your home comfortable and save on heating costs. Set your thermostat to 78-80 degrees during the day in the summer, and 80-82 degrees at night to save on cooling costs. Lower your thermostat every time you leave the house. Close your exterior doors and windows when the heating or AC is on. Use ceiling fans or floor fans to cool off for less. Switch your ceiling fan to turn in a counter-clockwise direction in the summer; in the winter, run it at low speed, but clockwise. Ceiling fans use no more electricity than a standard light bulb. However, be sure to turn fans off when you leave - they only cool people, not rooms. After-Hours please call the Emergency Maintenance Line: 706-576-9086 MAINTENANCE TIPS MAINTENANCE CALLS EMERGENCY WORK

Landlord Information Landlord Obligations Rent Reasonableness Landlord FAQ's Welcome to Phenix City Housing Authority’s (PCHA) Housing Choice Voucher (HCV) Program. The landlord plays a key role in meeting the objectives of the Housing Choice Voucher Program. This tenant-based program assists low-income families in locating safe, decent, and affordable housing in the private market by offering assistance payments directly to the owner on behalf of the family. The subsidy remains with the family; it is not attached to the dwelling unit. The amount of subsidy is based on the family’s income and household composition. The landlord, the tenant, and PCHA all play a vital role in making the Housing Choice Voucher Program successful. The Phenix City Housing Authority is working to integrate the Rent Café Landlord portal for access to relevant information, forms, applications, and payment. click here for more information The landlord plays a vital role in assisting the Housing Choice Voucher Program which is designed to achieve four major objectives: To provide improved living conditions for low and very low-income families while maintaining their rent payments at an affordable level; To promote freedom of housing choice and integrate lower-income and minority families into mainstream society; To provide decent, safe, and affordable housing for eligible participants; and To provide an incentive to private property owners to rent to lower-income families by offering timely assistance payments. For more detailed information please visit Apply Now Public Housing HCV/Section 8 Landlords FAQ's Landlord Obligations Rent Reasonableness Landlord FAQ's

Fair Housing It's Your Right Resident Services ROSS Program Maintenance Assistance Denial or Termination Fair Housing No Smoking Policy Rent Cafe' Resources & Programs Resident FAQ's The Fair Housing Act protects people from discrimination when they are renting, buying, or securing financing for any housing. The prohibitions specifically cover discrimination because of race, color, national origin, religion, sex, disability, and the presence of children. Complaints filed with HUD are investigated by the Office of Fair Housing and Equal Opportunity (FHEO). If the complaint is not successfully conciliated, FHEO determines whether reasonable cause exists to believe that a discriminatory housing practice has occurred. Where reasonable cause is found, the parties to the complaint are notified by HUD's issuance of a Determination, as well as a Charge of Discrimination, and a hearing is scheduled before a HUD administrative law judge. Either party - complainant or respondent - may cause the HUD-scheduled administrative proceeding to be terminated by electing instead to have the matter litigated in Federal court. Whenever a party has so elected, the Department of Justice takes over HUD's role as counsel seeking resolution of the charge on behalf of aggrieved persons, and the matter proceeds as a civil action. Either form of action - the ALJ proceeding or the civil action in Federal court - is subject to review in the U.S. Court of Appeals. Click here to learn more about the Fair Housing Act and your rights to fair housing. ______________________________________________________________________________ Click here to file a housing discrimination complaint In Alabama, contact the Southeast/Caribbean Office: SOUTHEAST/CARIBBEAN OFFICE Fair Housing Hub U.S. Dept of Housing and Urban Development Five Points Plaza 40 Marietta Street. 16th Floor Atlanta, GA 30303-2808 Telephone: 404-331-5140 or 800-440-8091

Public Housing Income Limits Income Limits | 2025 H ousing Authorities use Income Limits developed by HUD to determine eligibility. HUD develops income limits based on Median Family Income estimates and Fair Market Rent area definitions for each metropolitan area, parts of some metropolitan areas, and each non-metropolitan county. Annual Median Income for a Family of Four in this area = $79,300 Extreme-Low Income= 30% of Median Annual Income = $32,150 household of 4 Very-Low Income= 50% of Median Annual Income= $38,500 household of 4 Low Income= 80% of Median Annual Income= $61,600 household of 4 Calculations To determine the TTP (Total Tenant Payment, or rent) the formula used is the highest of the following, rounded to the nearest dollar. 30% of the monthly adjusted income. (Monthly Adjusted Income is annual income, less deductions, allowed by the regulations- children, elderly, disabled) 10% of monthly income. Welfare rent, if applicable. A $25 minimum rent or higher amount (up to $50) is set by the Agency. Re-certifications are required once a year from the move-in date. Interims are mandated when a tenant’s situation has changed (dependents, job, or pay change) that could impact rent. Job status is checked from an online database using the tenant's SSN. Available Properties Income Limits Apply Now Public Housing HCV/Section 8 Landlords FAQ's