Resident Frequently Asked Questions
What are routine maintenance work orders?
Routine maintenance work orders are associated with normal wear and tear that is not a health and safety risk. Routine work orders may also involve damages that are made by the tenant. If something needs to be fixed, don't wait. Report the problem by calling your Property Manager's office. Speak to your Property Manager for a list of maintenance charges.
What is considered an emergency maintenance work order?
An emergency threatens someone’s health or safety and will cause a great deal of property damage if not corrected right away. An emergency may include problems with gas, sewage, flooding, electrical, or structural (hole in floor or ceiling/roof).
Inoperable smoke alarms and the inability to secure the apartment by locking doors and windows. If you see this type of problem, call for assistance immediately anytime, day or night.
Will I be charged for maintenance?
You will not be charged for repairs due to normal wear and tear. You will be charged when you or your guest cause damage to your unit or appliances. Speak to your Property Manager for a list of maintenance charges.
Can I smoke in my unit?
No. Smoking is NOT permitted inside the unit. Please see the Smoke-Free Policy.
Am I responsible for my yard?
Yes. In an effort to maintain the cleanliness and safety of the property, residents are required to remove trash and litter inside and outside the vicinity of their unit as referenced in your lease. Please keep the area around your unit picked up and organized to avoid additional fees. Should you have any questions, please contact your Property Manager.
Can I have a pet?
Yes. However, the tenant must comply with the Pet Policy that’s included as an addendum to the lease. Service Animals are not considered a pet, as per Fair Housing, and are exempt from the Pet Policy Requirements. Please speak with your Property Manager regarding any questions.
When is garbage collection and am I responsible?
Yes, garbage collection is included as a part of your rent and is collected weekly. Please contact your Property Manager for your property's pick-up day or for more information.
When is rent due?
Rent is due on the first (1st) of each month.
Will I be charged a late fee if I pay my rent late?
Yes. A late fee in the amount of $20 will be charged for rent not received by 6:00 PM EST on the fifteenth (15th) of each month. Tenants who fail to pay their rent, service fees, and/or resolve balances, could be sent a lease termination notice.